Triple-0 calls interrupted due to Telstra outage

Friday, 4 May 2018 05:13

By Taylah Strano

The telecommunications company has confirmed multiple emergency calls have been cut short, disconnected or interrupted after a Telstra cable was cut this morning.

In a tweet Telstra said a cable in New South Wales was cut by an "unknown source" just after 2am this morning.

It's understood this is the cause of many service interruptions, with the New South Wales Police Force confirming many triple-0 calls being disconnected or not being put through at all.

Telstra also said emergency calls in Western Australia and Victoria were impacted by the cable cut, despite a crew repairing the fault two hours after it was reported.

St John Ambulance WA General Manager Phil Martin said the nation-wide issue was affecting St John, and urged people to keep dialling triple-0 if they're unsuccessful the first time.

There is a nation wide issue with 000 calls at the moment which is effecting @stjohn_wa . Please try again if you can’t get through to 000 the first time. @ESTA000 are working on the issue now https://t.co/VN9jnY2XIv
— Phil Martin (@Phil_Martin_SJA) May 3, 2018

Queensland Police said they were still receiving emergency calls, but the New South Wales force people should contact authorities on 131 444 as triple-0 calls were still interrupted.

Western Australian Police have not said if they're having issues receiving emergency calls.

Due to intermittent issues with calls to Triple Zero our advice is first call Triple Zero (000), but if you can’t get thru call the Police Assistance Line 131 444 for ALL emergency services in NSW. You can also find your local police station via this link https://t.co/Ri8PL0Yvo9
— NSW Police (@nswpolice) May 3, 2018

More from Local News

Mandurah woman completes grueling English Channel swim

A Mandurah woman has successfully swum the English Channel.
Man and child seriously injured in South West crash

A 28-year-old man and a seven-year-old child have suffered serious injuries following a crash in Australind.
Motorists warned to expect delays during Kwinana Freeway upgrades

Major upgrades to the Kwinana Freeway between Roe Highway and Safety Bay Road are another step closer but motorists have been warned to expect two years of delays during construction.
Driver injured in Serpentine crash

A driver has suffered serious injuries in a crash in Serpentine.
Man and woman wanted for questioning over Lakelands car theft

Police are looking for a man and woman who allegedly stole a car from Lakelands Shopping Centre.
Mission Australia celebrates 25 years of supporting young people through Mandurah Reconnect program

Mission Australia is celebrating 25 years of its Mandurah Reconnect program which supports young people and families navigate conflict, prevent homelessness and build stronger futures across the Peel region.
'Mad Eagles fan' wins $6 million Lotto prize

A mad Eagles fan has claimed a $6 million Lotto win.
Mandurah woman loses everything in house fire

A woman has lost everything in a house fire in Mandurah.
Gift card scams surge past $1 million prompting urgent warning from Consumer Protection

More than $1 million has been lost in scams involving gift card payments this year, triggering an urgent warning from Consumer Protection