Complaints

Complaints about Programming Content:

Please note that this form is to be used only for complaints made under the Commercial Radio Code of Practice (Code). For complaints about editorial content see further below.

Content on this station is regulated by the Code. The Code covers areas such as material not suitable for broadcast, news and current affairs, Australian music, live hosted entertainment and the promotion of gambling during live sports.

The Code provides a process through which a listener may make a formal complaint to a station asserting a breach of the Code. The complaints process is set out in section 10 of the Code.

A complainant who is not satisfied with the response it receives from the station may refer the matter to the Australian Communications and Media Authority for resolution.

Under the Code, complaints relating to advertising, other than complaints under section 4 (identifiability of advertising material) and section 9 (gambling and betting odds), should be sent to the Advertising Standards Bureau – www.adstandards.com.au

To make a complaint you need to complete the following form and then post, fax or email it to us. The form is in PDF format should be downloaded to your computer and printed out.

  • To: The Management Team
  • Email: johnd@coastradio.com.au
  • Fax: (08) 9581 2786
  • Postal Address: PO Box 688, Mandurah WA 6210

Click to download the Complaint Form (PDF)

 

Complaints about Editorial Content:

Editorial Complaints Procedure

This policy applies to complaints about editorial content on West Coast Radio websites. We take the utmost care in ensuring that the content on our online services is accurate, not misleading and adheres to our editorial guidelines.

Complaints about issues should be sent to us via email: complaints@coastradio.com.au

How to complain
You should email us with details of your complaint.

Complaints must include

The website link, date, and headline.

What happens to your complaint?

We aim to acknowledge your complaint within five working days of receipt.

In making a complaint, you agree to respond promptly to any request for further information.

Our complaints process is free of charge, regardless of outcome.

If we receive multiple complaints about the same issue, we may make one response to all.

If we accept that your complaint is valid, we will seek to remedy the breach as quickly as possible with a correction or apology.

When handling your complaint, we will treat you fairly, courteously and with respect. We may decline to consider any complaint that is abusive or gratuitously offensive.

If at any stage of your complaint we do not hear back from you within 14 days, we will consider your complaint satisfied and closed.

Policy changes

We reserve the right to amend this policy as required. We will publish the current policy on our website. Your complaint will be considered against the published policy on the date of receipt of your complaint.

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