Golden Bay, Rockingham residents lose thousands to dodgy patio installer

PIC: Better Priced Patios/Facebook

Locals are being warned about a dodgy patio installer who took deposits from customers but never carried out the work or provided refunds.

Nicholas (Nick) Kay, trading as Better Priced Patios, advertises his unregistered business via Facebook Marketplace.

Since October 2019, Mr Kay has taken just over $18,000 in deposits from eight people for the construction of seven patios and a carport but has failed to carry out the work or give refunds.

The complainants are from Golden Bay, Rockingham, Maddington, Midvale, Thornlie, Haynes, Harrisdale and Kelmscott.

Commissioner for Consumer Protection Lanie Chopping said Mr Kay has also failed to cooperate with attempts to resolve the complaints.

“Mr Kay has been uncontactable since we initially approached him about the complaints with the aim of getting the work done or getting the consumers’ money back,” Ms Chopping said.

“His lack of response would indicate that he has no intention of doing either, which makes us very concerned that he may target other innocent consumers to obtain funds illegally.

“Building a patio or carport is a major project that involves a significant outlay, so we would recommend that consumers check out their chosen tradesperson thoroughly before handing over any money. Get multiple quotes from reputable tradespeople who outline their qualifications and experience and can provide references from their clients.

“It’s very easy for dodgy operators to set up fake profiles and hide behind the anonymity of social media, so be extra cautious when responding to advertising via this medium. Certainly let us know if there are people advertising goods or services on Facebook Marketplace who are not genuine.”

Anyone who has had unsatisfactory dealings with Nick Kay or Better Priced Patios should lodge a complaint on the Consumer Protection website or email consumer@commerce.wa.gov.au or call 1300 30 40 54.

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