Telstra customers experience nationwide outages

Monday, 21 May 2018 09:31

By Taylah Strano

Customers on the Telstra network have reported 3G and 4G outages, with some not being able to make or receive calls.

Telstra customers across the country are yet again experiencing another spate of data outages.

The issue is impacting some 4G mobile voice and data services nationally, which is also causing congestion for 3G services. We're working to resolve the issue and are investigating the root cause. We're sorry for the inconvenience.
— Telstra (@Telstra) May 21, 2018

This is the second time in less than a month the country's largest telecommunications provider has experienced this kind of outage.

More than 3,600 Aussies have reported problems with their service, including customers in Mandurah and the broader Western Australia area.

We’re working to fix an issue impacting some mobile services. Sorry for the inconvenience.
— Telstra (@Telstra) May 21, 2018

On May One Telstra reported an issue with its 4G network with some customers unable to make or receive calls.

Just a few days later on May 4 there were nation wide service interruptions after a lightning strike and fire caused damage to a cable pit.

Triple-0 calls were impacted by the damaged pit, with emergency operators unable to connect all the calls being phoned in.

In a Tweet Telstra has assured customers there won't be any issues connecting triple-0 calls.

Calls to 000 will connect over other carriers’ networks where they have mobile coverage.
— Telstra (@Telstra) May 21, 2018

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